Returns & refunds

Returns window

Unopened items in their original, sealed condition may be returned within 30 days of delivery for a full refund of the product value.

Items we cannot accept

• Opened or used products, for hygiene and safety reasons.
• Products with broken seals or missing outer packaging.
• Gift cards, samples and clearance items marked final sale.

How to return an item

1. Email hello@beautycarellc.store with your order number and the items concerned.
2. We will confirm the return address and provide instructions.
3. Package items securely and obtain proof of postage. Return carriage is at your cost unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, refunds are issued to the original payment method within 5–10 working days. Original delivery charges are refunded only where the entire order is returned under statutory cancellation rights.

Faulty, damaged or incorrect items

Contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or a full refund including postage, at no cost to you.

Reactions and suitability

Skincare can occasionally cause irritation. Discontinue use immediately if you experience a reaction and contact us — while opened products cannot normally be refunded, we will always discuss the situation with you and advise on suitable alternatives.

Statutory rights

Nothing in this policy affects your statutory rights under applicable consumer protection law, including the right to cancel distance purchases within 14 days of delivery.