Question 1

How long does delivery take?

Accepted Answer

US standard delivery arrives in 3–5 working days and express in 2–3. International delivery typically takes 7–14 working days depending on destination and customs.

Question 2

Do you ship internationally?

Accepted Answer

Yes. Available destinations and live rates are shown at checkout. Import duties and taxes, where applicable, are the responsibility of the recipient.

Question 3

Can I change or cancel my order?

Accepted Answer

Email us as soon as possible. If the order has not yet been packed we can amend or cancel it; once dispatched, our returns process applies.

Question 4

How do I choose the right products?

Accepted Answer

Begin with your primary concern on the Skin Concerns page, keep the routine to four steps, and add one active at a time.

Question 5

Can I use retinoids and acids together?

Accepted Answer

We recommend alternating nights rather than layering them, particularly while your skin is adjusting.

Question 6

Are products suitable during pregnancy?

Accepted Answer

Retinoids and some high-strength actives are usually avoided during pregnancy and breastfeeding. Please consult your doctor and contact us for suitable alternatives.

Question 7

Do you offer samples?

Accepted Answer

Sample sachets are included with orders where available, matched to the products you have purchased.

Question 8

Which payment methods do you accept?

Accepted Answer

All major debit and credit cards, Apple Pay, Google Pay and instalment options where offered at checkout.

Question 9

Is checkout secure?

Accepted Answer

Payments are processed by a PCI-DSS compliant provider over an encrypted connection. We never store full card details.

Question 10

Do I need an account to order?

Accepted Answer

No. Guest checkout is available, though an account makes tracking orders and reordering faster.

Question 11

What is your returns window?

Accepted Answer

Unopened items in original condition may be returned within 30 days of delivery. See our Returns & Refunds page for the full process.

Question 12

My item arrived damaged. What now?

Accepted Answer

Email photographs of the item and packaging within 48 hours of delivery and we will arrange a replacement or refund.

Frequently asked questions

Orders & delivery

Products & routines

Payments & account

Returns